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CUSTOMER SERVICE

At Amaras Glow Scents, we value our customers and are committed to providing excellent customer service. We understand that shopping for fragrances online can be challenging, and we are here to help.

If you have any questions or concerns about our products, orders, shipping, returns, or any other issues, please feel free to contact us through the following channels:

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  1. Email: You can reach us by sending an email to info@amarasglow.com. We aim to respond to all inquiries within 24 hours.

REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE

MON-FRI: 8am - 9pm PT

SAT-SUN: 8am - 9pm PT

CALL US

  1. Phone: You can also call us at +256  between 8:00 AM and 9:00 PM, Monday to Sunday.

  2. Live Chat: Our website also features a live chat option where you can chat with one of our customer service representatives in real-time.

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CHAT WITH US​

Representatives and Beauty
Advisors are available:

MON-SUN: 8am - 9pm PT

LOCATIONS

Our knowledgeable and friendly team is always ready to assist you with any questions or concerns you may have. We are here to help you find the perfect fragrance, provide guidance on selecting the right product, and resolve any issues that may arise.

 

Thank you for choosing Amaras Glow. We look forward to serving you and providing you with an exceptional online shopping experience.

  • Can I cancel my order?
    Yes, you can cancel your order if it has not yet been shipped. Please contact our customer service team as soon as possible to cancel your order.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I contact Amaras Glow’s customer service?
    You can contact our customer service team by email at info@amarasglow.com, phone at +256 000 000 000, or through our live chat feature on our website. Our team is available to assist you Monday to Friday, 9:00 AM to 5:00 PM.
  • What is Amaras Glow’s return policy?
    We accept returns within 14 days of receipt for a full refund or exchange. The item must be unused and in the same condition that it was received. Customers will be responsible for the shipping costs associated with the return or exchange, unless the item received was defective or incorrect.
  • Can I track my order?
    Yes, you can track your order by logging into your Amaras Glow account and checking the status of your order. We will also send you an email with tracking information once your order has been shipped.
  • What type of fragrances does Amaras Glow offer?
    Amaras Glow offers a wide selection of unisex fragrances including perfumes, colognes, and body sprays. We have fragrances in various scents and brands to cater to your individual preferences.
  • What payment methods does Amaras Glow accept?
    We accept major credit and debit cards including Visa, MasterCard, and payment through mobile money transfer systems like MTN, Airtel Money and more.
  • Does Amaras Glow offer international shipping?
    No, currently we only offer shipping within Uganda.
  • How do I place an order on Amaras Glow website?
    You can place an order on our website by selecting the product(s) you wish to purchase, adding them to your shopping cart, and proceeding to checkout. During the checkout process, you will need to provide your shipping and payment information to complete the order.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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